Privacy Policy

LSP Steelworks (Pty) Ltd — Privacy Policy

Effective Date: 1 September 2026
Website: lspsteelworks.co.za

1. Introduction

LSP Steelworks (Pty) Ltd (“we”, “us”, “our”) is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA). This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit lspsteelworks.co.za or do business with us.

By using our website or placing an order, you confirm that you have read and understood this Privacy Policy.

2. Who We Are

LSP Steelworks (Pty) Ltd
55 Dan Pienaar Drive, Tedderfield, Gauteng
📞 +27 11 948 9967 / +27 83 264 1881
✉️ info@lspsteelworks.co.za
🌐 lspsteelworks.co.za

LSP Steelworks is the Responsible Party as defined under POPIA, meaning we determine the purpose and means of processing your personal information.

3. What Information We Collect

We collect only the information necessary to process your order and provide our services:

Personal Information:

  • Full name
  • Email address
  • Phone number
  • Delivery address
  • Billing address

Payment Information:

  • Payment is processed securely through PayFast. LSP Steelworks does not store, process, or have access to your card details. Please refer to PayFast’s Privacy Policy at payfast.io for details.

Website Usage Information:

  • IP address
  • Browser type and version
  • Pages visited and time spent on site
  • Referring website
  • This information is collected via cookies and Google Analytics to help us improve our website.

4. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders
  • Send order confirmations and delivery updates
  • Respond to enquiries and customer service requests
  • Improve our website and user experience
  • Comply with legal and regulatory obligations
  • Send promotional communications (only with your consent — you may opt out at any time)

We will never use your information for any purpose other than those listed above without your prior consent.

5. Who We Share Your Information With

We do not sell, rent, or trade your personal information. We may share your information only with trusted third parties where necessary to fulfil your order:

  • Courier partners — to deliver your order (name, phone number, and delivery address only)
  • PayFast — to process payments securely
  • Google Analytics — to analyse website usage (anonymised data only)
  • Legal authorities — if required to do so by law

All third parties are required to handle your information securely and in accordance with applicable data protection laws.

6. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device that help us:

  • Remember your preferences
  • Understand how visitors use our site
  • Improve site performance

Types of cookies we use:

  • Essential cookies — required for the website to function
  • Analytics cookies — help us understand visitor behaviour (Google Analytics)
  • Functional cookies — remember your preferences (e.g. cart contents)

You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

7. How We Store & Protect Your Information

  • Your personal information is stored securely on our hosting servers located in South Africa.
  • We use SSL encryption (https) to protect data transmitted between your browser and our website.
  • Access to personal information is restricted to authorised staff only.
  • We retain your information for as long as necessary to fulfil the purpose for which it was collected, or as required by law.
  • Once no longer required, your information will be securely deleted or anonymised.

8. Your Rights Under POPIA

As a data subject under POPIA, you have the right to:

  • Access — request a copy of the personal information we hold about you
  • Correction — request that we correct inaccurate or outdated information
  • Deletion — request that we delete your personal information, subject to legal obligations
  • Objection — object to the processing of your personal information for direct marketing
  • Complaint — lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, contact us at info@lspsteelworks.co.za. We will respond within 30 days.

9. Information Regulator

If you believe we have handled your personal information unlawfully, you have the right to lodge a complaint with the Information Regulator of South Africa:

The Information Regulator (South Africa)
📞 010 023 5207
✉️ inforeg@justice.gov.za
🌐 inforegulator.org.za

10. Direct Marketing

We will only send you promotional emails or messages if you have opted in to receive them. Every marketing communication will include an option to unsubscribe. You may opt out at any time by:

  • Clicking the unsubscribe link in any email
  • Emailing us at info@lspsteelworks.co.za with the subject line “Unsubscribe”

11. Third-Party Links

Our website may contain links to third-party websites (e.g. Facebook, PayFast). We are not responsible for the privacy practices of these websites and encourage you to read their privacy policies before providing any personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legislation or our business practices. The updated policy will be published on lspsteelworks.co.za with a revised effective date. We encourage you to review this policy periodically.

13. Contact Us

For any privacy-related queries or to exercise your rights:

LSP Steelworks (Pty) Ltd
55 Dan Pienaar Drive, Tedderfield, Gauteng
📞 +27 11 948 9967 / +27 83 264 1881
✉️ info@lspsteelworks.co.za
🌐 lspsteelworks.co.za

Scroll to Top